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LEARN MORE ABOUT Valerie Nygaard

Valerie Nygaard, Head-Product-Google Duplex

May 27, 2019

Nick Fox
Valerie Nygaard

Humans help Google’s AI voice service

..... Google will have a human involved in the call in a number of situations, like when the company is unsure whether the business takes reservations, or if the user of the assistant might be a spammer. Valerie Nygaard, a product manager working on Duplex, said that for our reservation at the Tibetan restaurant, the company might have had a person place the call because it lacked signals indicating the restaurant took reservations. The next day, however, we tested Duplex at the same Tibetan restaurant, and it again used a human caller despite our earlier, successful booking. .....

May 25, 2019

Valerie Nygaard

Google's Duplex uses AI to mimic humans, but only sometimes

..... Google will have a human involved in the call in a number of situations, like if the company is unsure of whether the business takes reservations, or if the user of the assistant might be a spammer. Valerie Nygaard, a product manager working on Duplex, said that for our reservation at the Tibetan restaurant, the company might have had a person place the call because it lacked signals indicating the restaurant took reservations. The next day, however, we tested Duplex at the same Tibetan restaurant, and it again used a human caller despite our earlier, successful booking. .....