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LEARN MORE ABOUT Mark Walick

Mark Walick, Head, Product Management

April 28, 2017

Mark Walick

Key takeaways from the Merchant Risk Council London 2017

..... Payments and fraud management are no longer back-office utilities but rather a critical source to achieve competitiveness across brands and improving customer experience. In a talk between Google’s senior product manager Mark Walick, and Santander’s fraud strategy manager Joe Walters, the panellists explored the concept of false declines and why this growing trend can be more detrimental than fraud. False declines are a result of overly regulated and restricted fraud rules that decline transactions carried out by consumers, even if there is a non-fraudulent case. .....