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LEARN MORE ABOUT Adam Champy

Adam Champy, Senior Product Manager

October 10, 2018

Adam Champy

Five9 CEO Rowan Trollope to Present at Google Cloud Next ‘18 London

(NASDAQ: FIVN), a leading provider of cloud contact centre software for the digital enterprise, today announced that Five9 CEO Rowan Trollope will present at Google Cloud Next ‘18 London, held Oct. 10-11, 2018. In the session, “Introducing Contact Centre AI,” Trollope and Google Cloud’s Adam Champy will discuss the emergence of AI in the contact centre and the potential for how AI will impact the future of customer experience. Trollope will also detail the evolution of the contact centre and provide a real-world use case of how one athletic apparel brand is driving stronger experiences through AI......

October 08, 2018

Adam Champy

Harness the Combined Power of Genesys and Google Contact Center AI to Deliver Better Customer Experiences and Business Results

SAN FRANCISCO, Oct. 8, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting two free 60-minute webinars on October 16-17 to provide an in-depth overview of its recent artificial intelligence (AI) driven collaboration with Google Cloud. Google's Adam Champy will discuss how the integration between Genesys and Google Cloud's New Contact Center AI solution drives efficiency and improves customer experiences across marketing, sales and service. read more.....