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LEARN MORE ABOUT James Russell

James Russell, Director, Engineering

July 11, 2017

James Russell

Service and Reputation Go Hand in Hand: Tech Suppliers and Hotels Need to Work Together

” Warren Buffett “Reputation is only a candle, of wavering and uncertain flame, and easily blown out, but it is the light by which the world looks for and finds merit.” James Russell Lowell We now live in a world where service, technology, and reputation are on a collision course - and this affects the hotel industry more than most other industry segments. According to a recent Hospitality Technology study, 85% of guests consider positive reviews and high ratings very important when making a hotel selection. .....

March 29, 2017

James Russell

CUA Events: Maine—4/22, NYC—4/23, Glacier—6/30, NN17 C&J Dinner—8/9! Favorite sayings?

..... A search of the Google Machine shows that the saying was published in several newspapers in 1977. But then there is “The foolish and the dead alone never change their opinions” attributed to James Russell Lowell, American poet (1819-1891). And “Only fools never change their mind” attributed to Talleyrand. .....