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LEARN MORE ABOUT Rachel Hack Merlo

Rachel Hack Merlo, Manager, Community Impact

January 28, 2019

Rachel Hack Merlo

Kansas City Customers Consider Leaving Google Fiber After Weeks Without Internet

..... "That`s not what I expected from Google." An "Opportunity To Learn" Google Fiber spokesperson Rachel Merlo admits concerns like Gronquist-Blodgett`s are frustrating. The storm that hit the area two weeks ago, she says, was the "most significant" weather event the company has experienced since it moved into Kansas City several years ago. .....

January 25, 2019

Rachel Hack Merlo

'This makes no sense': How Google Fiber left KC customers in dark 11 days after storm

..... Riley can't remember the last time she saw one. "No one's taking a day off," said Rachel Merlo, Google Fiber's community impact manager in Kansas City. The company has expanded its efforts by bringing in crews from other markets, redirecting crews from other duties to take up repairs and working diligently to discover and fix problems across 22 municipalities the company serves in the Kansas City area, Merlo said. .....