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LEARN MORE ABOUT Apoorv Saxena

Apoorv Saxena, Head-Product Mgmt-Cloud AI, Google AI Res & AI Verticals

August 20, 2018

Apoorv Saxena

Gateway to Conversational Commerce: Google's Contact Center AI |

..... As depicted in this slide show by Sheila McGee-Smith, executives from Genesys, Cisco, Mitel and Twilio lent legitimacy to the new suite and its ability to employ DialogFlow (the rebranding of API.ai’s core capabilities) to understand the intent of a caller. Google and its alpha partners have found the approach to be quite successful, as evidenced in this blog post in which Cloud AI’s head of product management, Apoorv Saxena, along with group product manager Geordy Kitchen note that “more than 800 customers have signed-up for alpha access, supporting collectively more than 300,000 agents.” Google’s Contact Center AI amounts to training wheels for Conversational Commerce. .....

May 22, 2018

Apoorv Saxena

NLG: technology that gives machines a voice

..... This is a cutting-edge technology that also requires NLP for the machine to understand the question and NLG to reply. Apoorv Saxena, product manager for cloud AI and AI research at Google, says customer and machine-voice interaction is “the next level of technological difficulty” for NGL, but will eventually improve productivity and economies of scale. “Businesses have a lot of inquiries they are not able to answer because someone can’t take the call, but if you have a chatbot to do it that helps scale small to medium-sized business and improve productivity,” he says. .....