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LEARN MORE ABOUT Nick Fox

Nick Fox, VP, Product Management

July 08, 2018

Nick Fox

Google Denies that its Duplex AI Will be Used at Call Centers

..... The briefings were in service of the news that Google is about to begin limited testing "in the coming weeks." If you're hoping that means you'll be able to try it yourself, sorry: Google is starting with "a set of trusted tester users," according to Nick Fox, VP of product and design for the Google Assistant. It will also be limited to businesses that Google has partnered with rather than any old restaurant. .....

July 05, 2018

Nick Fox
Scott Huffman

Google's plan to replace call center workers with its controversial Duplex AI revealed

..... For now, Google has no plans to give third party app developers access to the technology. Nick Fox, Google vice president of product and design for the assistant, said it's too early and Google is still learning how its bot will react with humans in the real world. 'We have seen businesses hang up,' he said. .....